Dock to Dock Delivery - All shipments will ship from our shipping dock to the customer’s receiving dock only. Additional charges will apply for delivery other than dock to dock. If dock appointments are required for receipt of merchandise, then it is incumbent on the customer to notify office--equipment of this policy. The customer is responsible for any additional delivery charges if dock appointments are not kept by the end user. The customer is also responsible for providing necessary equipment for offloading any merchandise. It is the responsibility of the customer to inspect the merchandise upon arrival and to verify the accuracy of the delivered merchandise.
Lift gate Service - Additional charges may apply if a lift gate is required to complete a delivery. A lift gate is a used to move freight from the truck’s floor to ground level and is required for heavy items that may not be lifted by one driver or delivery person. Lift gates are typically required where the customer does not have “dock high” receiving facilities. Any customer that cannot provide an adequate loading dock should request a lift gate service when ordering. It is the customer’s responsibility to notify office--equipment.com if a lift gate delivery is required. By purchasing lift gate delivery service, the customer is not purchasing inside delivery to the customer’s facility.
Cost of Redelivery - If a delivery is refused by a customer (for reasons that are not the fault of the carrier) and if the merchandise must then be redelivered to the same customer, then the customer will be charged a redelivery fee by the carrier, and office--equipment.com will collect and bill the customer for this additional redelivery fee.
Cost of Redelivery International Shipping
For those customers outside of the contiguous 48 states of The United States of America, prepaid shipping is available to a dock in the USA only; and it is the responsibility of the customer to provide for shipping arrangements from the USA dock to the final destination. All costs for shipping from the USA doct to the final destination are borne by the international customer. All international orders must be paid in advance via wire transfer and the order will ship subsequent to receipt of said wire transfer.
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